Before returning an item

Please contact customer support before sending an item back. Do not send a parcel to the warehouse unless our team has provided return instructions.

How to contact support

Email truevaluetradersllc@gmail.com with your order number, the item concerned and a short explanation of the issue. If relevant, include clear photographs of damage or an incorrect item.

Review and next steps

Our team will review the order details, the product listing, any applicable store terms and relevant consumer protection requirements, then advise you of the next steps. Return eligibility, time limits, item condition requirements and any return-shipping arrangements depend on the applicable terms and circumstances.

Refunds

If a refund is approved, the method and timing will be confirmed with you in accordance with the applicable payment provider and legal requirements.

Nothing on this page limits rights that cannot be excluded under applicable law.